FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Why do we choose GIANT dc brushless water pump?

We have specialized in micro DC brushless water pumps OVER seven years, and we only foucs on DC BRUSHLESS WATER PUMPS. We have our own Rearch& Design team,production lines,sales team,logistic department and after sale service department. We promise: All goods have done 100% appearance inspection,flow&pressure test,low start voltage test,dead point test.We assure you that your feedback/emails will be replyed within 24hours,your complain will be handled within 72 hours.We also assure you fast response pre-sales,professional technical instructions,timely delivery,satisfied after-sale service.

What's the advantage of your products?

A: Compact size, but High - efficiency, energy - saving
B: Environmental and safe: low voltage from 4V-24V DC, no vibration,no radiation,no waste,no spark,no interference
C: Long lifespan: Over 20000 hours,it can withstand heavy duty work 24 hours continuously.
D: Reliable performance, stable speed.
E: Power supply: Can be DC power sources, battery, solar panel,etc.
F: CE, FC, CCC, UL, RoHs,SA approved, and some other national patents.

Is your company a factory or a trading company?

We are the original manufacturer in Shenzhen of China,specialized in DC brushless water pumps over seven years.Total workers is over 200,the plant covers an area of 6000 square meters.

What is your payment method?

TT, L/C, Western Union,Money Gram,DA,DP, Alipay are acceptable.

Do your products come with warranty?

Our guarantee is TWO YEARS from the date you receive the goods. During the guarantee period, we are able to offer free-maintenance; technology support,etc.

Do you accept sample order? What is your MOQ( Mini order quantity)?

Sample order or trial order is acceptable.

What shipping ways you can offer?

By International Express/air/sea accoridng to customers`requirments, we have our own shipping agent for your reference,you are also feely to ask us.

What is your lead time of bulk quantity and samples?

Sample lead time is normally 2-3 working days(we need to make samples(some models have no stock) according to customer`s requirment of specifications), as for bulk quantity, around 15 working days or more, according to the quantity.

Can you offer OEM service?

Both OEM and ODM services can be offered.Please feel free to contact us for more details. 24 hours hot line:0086-15917706039

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